Microsoft Intune is back with its August (2308) service release, bringing forth a host of exciting capabilities that promise to revolutionize device management and security. In this edition, Intune introduces features designed to bolster frontline worker support, provide invaluable insights for smoother administration, and ensure stronger security for Samsung Galaxy devices. Let’s dive into the highlights of this impactful update
Empowering Frontline Workers with Remote Help for Android
Frontline workers play a pivotal role in various industries, and Intune recognizes the importance of supporting them effectively. The introduction of “Remote Help for Android” marks a significant development in this direction. This capability empowers IT administrators to offer real-time support to Android Enterprise dedicated devices used by frontline workers, irrespective of their location.
The benefits are manifold. This Intune Suite feature expedites issue resolution, minimizing downtime, and subsequently boosting worker productivity. IT admins gain enhanced control and insight, allowing them to manage endpoints more effectively. Even unattended devices can be unlocked and controlled for swift fixes. Admins can assign role-based access levels, enabling appropriate control for helpdesk workers. Session reporting and audit logs provide insights to recognize trends, update devices promptly, and identify potentially suspicious activity.
To delve deeper into this feature, check out the session on Remote Help for Android from the Intune Suite Tech Accelerator. For additional information, explore the articles “Remote Help for Android” and “Intune helps frontline workers.”
Simplifying Administration with Settings Insights
The new “Settings Insights” capability is a boon for both IT generalists and specialists. Driven by a machine learning model, this feature delivers valuable information about configurations that have been successfully adopted by similar organizations. This insight enables administrators to fine-tune security baseline settings with greater confidence. By implementing these recommended configurations, organizations can elevate their device protection and enhance the overall Intune onboarding experience.
Creating and editing settings insights is a breeze, facilitating an efficient administrative process that aligns with security best practices.
Enhancing User Experience with Anomaly Detection Device Cohorts
The realm of advanced Endpoint analytics sees a significant boost with the introduction of “Anomaly Detection Device Cohorts.” This Intune Suite enhancement empowers IT admins to identify meaningful patterns among devices exhibiting anomalous behavior. These anomalies can pertain to apps, devices, or even instances of blue screens. By categorizing these devices into cohorts, IT admins can proactively address potential issues, thereby enhancing the overall user experience.
The power of anomaly detection provides actionable insights, allowing administrators to optimize device performance and pre-empt potential disruptions.
Strengthening Samsung Galaxy Device Security
Collaborating with Samsung, Intune introduces a new device attestation solution tailored for Samsung Galaxy devices. This solution adds an extra layer of mobile security, enabling employees to use their Samsung Galaxy devices for both work and personal purposes. This on-device, hardware-backed solution conducts health checks that are verifiable even when the device is offline.
The outcome? Organizations can enhance security by blocking access to company resources if a device’s health is compromised. This real-time access control decision-making ensures robust security without latency issues.
The device attestation solution covers Intune mobile application management (MAM) protected applications for both personal and company-owned Samsung Galaxy smartphones and tablets. This includes devices secured by Knox with Android 10 operating system or later.
For more information check out Microsoft official documentation.
